Shocking incompetence and customer service

On the 15th of July 2018 I spoke to an agent in the cancellations department to cancel my contract who supp**** me with a settlement amount which I paid on the same day, I was not advised I need to write a cancellation letter nor send in proof of payment but rather that I must call back to cancel.

On the 18th of July I was advised that the monies have not been allocated ( which came to me as a surprise as the payment was Nedbank to Nedbank) and need to call back in a day or so, which when I did I was then requested to write a cancellation letter and send proof of payment. Today is the 8th of August and still battling to cancel this contract. Vuyelwa Tiniso advised me on the same day to pay R343.85 additional to cancel this contract as I am now due for a new month subscription, I honestly feel that cell c is not treating customers fairly and it unacceptable that each time I call in agents give me a new requirement to cancel.

Vuyelwa was defensive and reminded me it was not her at fault and therefore must give the name of agents to complain which was shocking. I have been with cell c for over 10 years with multiple contract and feel the service I am receiving is sub standard and unacceptable.

Regards

Lwazi Hlanguza **********