Shocking entire experience with Cell C

My entire experience with Cell C has been nothing but a complete and utter nightmare. I app**** for a contract online for an iPhone 8 Plus on a Pinnacle contract for R899 per month. I entered all my details & the final stage was entering either my bank account details or supplying my credit card details for monthly payment of the contract. I chose the credit card feature as I would earn eBucks on every months transaction. The money was immediately taken from my account and I had received an email stating that my contract was being processed and someone would call me. Days went by and no one contacted me so I decided to visit a store (Sandton and Rosebank) and spent hours on the phone to Cell C's customer call line. No one could find any sign of me opening a contract, absolutely nothing linked to my ID number but the money had left my account. I even had a lady tell me that I am lying and I bought something off the website and received the goods but wanted to try get money back from Cell C, she couldn't tell me what I had purchased. I tried getting my money back from my bank but they said they can't help me and Cell C must reverse the money. All of a sudden, after I had opened a contract with Vodacom because it took 20 minutes, my contract was processing, and then gone again and now is processing again. I called Cell C to cancel the contract application now and was told she can't help me now and must phone back some other time. This whole process has been absolutely shocking, and not surprising that Cell C has a rating of 1 star on Facebook and will not allow you to write on the wall. Once again, I am still waiting for Cell C to contact me and cancel this contract (that doesn't know what it is doing) and refund me my money. I will be taking this to small claims court if this is not resolved, it is honestly shocking.