SHOCKING DISREGARD OF CLIENT SERVICE

More than 4 years ago I contacted Cell C to transfer CELL C *** | ACCOUNT NUMBER : *** to a third party. Two months ago I noted that this account is in 1 month arrears. I made immediate contact and had them debit the third party account for the outstanding balance. A week after I telephoned the Cancellations Department and had the contract cancelled and put onto a Pre-Paid account. For more than a week, I have been requesting the cancellation letter as this arrears amount appears on my credit report. How utterly infuriating!!! I cannot believe that I went through the entire process of having the account transferred, submitted all documentation required to find 4 years later that nothing was actioned and the account still under my name. The type of service is shocking. My credit report shows this and CellC does not seem to give a hoot. I have been sending mail to their customer care and service emails, no response. SEND ME MY CANCELLATION LETTER IMMEDIATELY FOR THE ERROR THAT YOUR AGENTS WERE CLEARLY ACCOUNTABLE FOR.