Shocking, dishonest call center agents and appalling service.

I called on 7th July 2018 to cancel my contract with Cell C and I was told it would be done within 30 days. I then contacted Cell C again yesterday 6th August to stop the cancellation as I was well aware that it would have been terminated at midnight the 7th (today). I spoke to Bonolo Phahle (not sure of spelling of the surname). It was just before 6PM and I suspect it was almost time for her to knock off. Before that I had spoken to Crystal who had advised me that I could still stop the cancellation and upgrade instead. Now back to Bonolo, whom I asked to revoke the cancellation and help me with an upgrade. Right in the middle of the week process, Bonolo stops and says that we will have to continue tomorrow. Shocked and confused I asked her why. She could not give a clear reason except that she would call me the next day and we could proceed with the upgrade. Fast forward to the next day, 7th August, I never received a call from her and I decided to call in only to be told that the contract was terminated the morning of today. This was why I called the day before as I was aware that any day later would be too late. However, Bonolo failed to assist me and instead made me believe she would call me the next day and all would be well as per my request. I’m assuming this was because I called just before 6 and she needed to knock off as at some point as we spoke she asked her colleague for avocados (shocking and disrespectful to clients). Can Cell please contact me to reinstate my contract and help me with an upgrade as I will not be put through the hell of applying for a new contract due to your employees incompetence. I have been nothing but a loyal client for the past 2 years and never ever have I missed a payment. I am appalled to say the very least by this treatment from a company of your callibre. I am reachable on my mtn contact number ********** 899