SHOCKING CUSTOMER SERVICE - STILL no resolution

<p>I have 2 contracts currently with Cell C - One Cellphone contract and a data contract. The data contract has been paid up since 2014 and theoretically i should have been paying month to month, HOWEVER, somehow within the Cell c group my data contract was upgraded without my knowledge in 2015 - so in essence i have been paying for another 24 months for the same contract without actually even receiving an upgraded physical item!!! When i enquired to upgrade my data contract with Cell c on the 27th May 2016 i was informed that i am not eligable for an ugrade due to the account showing an ugrade in December 2015. It has been exactly a month later now and still i have still not been proven to that my account was upgraded with my knowledge... They are still searching for voice recording. I have been following up every week and still cannot confirm that my query has been resolved by Cell C. I keep being told by customer care that they are escalating my enquiry to the ***** consultant who needs to retrieve the apparant voice recording with no light in sight yet. On the 24th June 2016 i received a call from a Bongani at Cell c requesting a copy of my ID, bank statements and proof of residence to be sent to him. I refused and requested for a senior manager to phone me back as this was from my perspective a ploy to upgrade the account and use these documents as proof of upgrade, to date i still have not had a manager phone me...... In this call of the 14th out of pure frustration i threatened to cancel my data contract with Cell c and Bongani asked if he could transfer me to cancellations department... What cheec**** I am so frustrated and am not sure where to go from here... Is there somewhere a cellular ombidsman?????</p>