SHOCKING CUSTOMER SERVICE

After begging for service for 5 days straight, I finally get a call from Skumbuzo to say that within 2 to 4 hours my swim swop will be complete – still nothing!?!?!?!? My cell is my only contact when I’m not at work, so there is no alternate contact number to reach me on. I’ll get a response here saying “We are in receipt of your complaint and apologise for the inconvenience caused. One of our consultants will contact you and assist with this matter”, however, I have no alternate number where anyone can reach me when I’m not in the office!! What am I supposed to do?????