SHOCKING CUSTOMER SERVICE

On Mon 2 May 2016, my phone had no signal. I communicated with CellC on their facebook site asking for assistance. On Thurs 4 May 2016, I received an email from their client liaison, Mr Mokoape saying that I should provide an alternate number and he would contact me. More than 24 hours later I’m still waiting. I contacted the 084140 line to be told that I needed a sim swop. I followed the consultant’s advice … went into a cell c store and purchased a new sim card, called them up and gave them the card number. They informed me that within 2 - 4 hours someone would call me to explain how to do the sim swop. 7 hours later I am still waiting. I have since made contact with the facebook site again, and again they tell me they’ll call me on my alternate number, and again no response. I call Cell C Davenport and the manager tells me i should be patient!!! After 4 days of having no phone - patient!!? What am I supposed to do????