PD
Pieter D
1 reviews | Active since Mar 2020
18 Mar 2022, 11:39
Shocking customer service
Absolutely shocking customer service. Installed fibre and it was working for less than week and no support for the last 4 days. Cancelling my serice that lasted 6 days and now cell wants to punish me with fees on a non exiting fibre connection.
Helpful (0)
Replies (7)0
Replies (7)PD
Pieter D's updateReviewer Update
18 Mar 2022, 15:18Nope, it is being cancelled and if you hit me with fees I will hit CellC with the consumer act. It is bad policy for a company to ask money from a customer for a service it does not provide.
PD
Pieter D's update18 Mar 2022, 15:18
Reviewer Update
Nope, it is being cancelled and if you hit me with fees I will hit CellC with the consumer act. It is bad policy for a company to ask money from a customer for a service it does not provide.
PD
Pieter D's updateReviewer Update
18 Mar 2022, 15:20How do I lodge a complaint with the Consumer Protection Act?
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to *** or faxed to ***.
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to *** or faxed to ***.
PD
Pieter D's update18 Mar 2022, 15:20
Reviewer Update
How do I lodge a complaint with the Consumer Protection Act?
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to *** or faxed to ***.
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to *** or faxed to ***.
PD
Pieter D's updateReviewer Update
18 Mar 2022, 15:43Ja sure you will. Been waiting four days for someone. Doubt that I will get a call
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Pieter D's update18 Mar 2022, 15:43
Reviewer Update
Ja sure you will. Been waiting four days for someone. Doubt that I will get a call
PD
Pieter D's updateReviewer Update
18 Mar 2022, 18:14And nobody phoned except some guy wanting to cancel the cellphone contract instead of the fibre
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Pieter D's update18 Mar 2022, 18:14
Reviewer Update
And nobody phoned except some guy wanting to cancel the cellphone contract instead of the fibre
Cell C's replyOfficial
18 Mar 2022, 19:03Our team will make contact with you to assist.
^MP
^MP
Cell C's reply18 Mar 2022, 19:03
Official
Our team will make contact with you to assist.
^MP
^MP
PD
Pieter D's updateReviewer Update
18 Mar 2022, 19:43lol. Press X to Doubt. the service is so bad it is becoming a meme
PD
Pieter D's update18 Mar 2022, 19:43
Reviewer Update
lol. Press X to Doubt. the service is so bad it is becoming a meme
Cell C's replyOfficial
19 Mar 2022, 08:32Hi Pieter
Your query is still active.
We are experiencing a backlog of queries. We will be in touch to help you resolve your query.
^NZ
Your query is still active.
We are experiencing a backlog of queries. We will be in touch to help you resolve your query.
^NZ
Cell C's reply19 Mar 2022, 08:32
Official
Hi Pieter
Your query is still active.
We are experiencing a backlog of queries. We will be in touch to help you resolve your query.
^NZ
Your query is still active.
We are experiencing a backlog of queries. We will be in touch to help you resolve your query.
^NZ