1 reviews | Active since Oct 2022
Shocking Customer Service
A rating of 1 star is too much for the service I receive from Cell C. Since I've opened my account in 2005 with Cell C it has never been in arrears as since the inception of my account I had a debit order setup...(17 years people, 17 years). I'm on an unlimited pinnacle contract, since August this year I have been contacted by your Debt Collection company with the abbreviated name of SSDA.
Subsequents weeks of struggle I managed to get a clearance letter stating that my account is not in arrears which I've sent to SSDA and I requested a Cell C consultant to also forward the document on to SSDA, but to no avail, I still get called by SSDA, and every time the amount goes up.
You don't understand the absolute frustration I have, I also feel no matter what I try to do, the calls from your debt collection service will never stop!!
Cell C, please resolve this as a matter urgentcy. This has to be the poorest customer service that I have ever received...Please listen to the multiple recordings and hear the frustration of helplessness in my voice!!
I've tried all available communication channels. I've called, sent so many emails, but with no action to resolve. It absolutely baffles me!!!
I expect a call from Cell C stating that they have received my complaint, and will action this accordingly until it has been resolved!!
Although I was informed by a staff member of your finance department that they took certain actions on my account to resolve the issue, but I still get harressed multiple times a day by SSDA.
This is totally unacceptable, and absolute poor customer service. Please resolve this matter with urgency!!
Although I was informed by a staff member of your finance department that they took certain actions on my account to resolve the issue, but I still get harressed multiple times a day by SSDA.
This is totally unacceptable, and absolute poor customer service. Please resolve this matter with urgency!!
Thank you for contacting us regarding your account.
We apologize for the unpleasant experience you have had with us thus far.
Kindly be advised that your query has been referred to our Collections Department for further assistance. we will revert back with feedback once received.
^TM
Thank you for contacting us regarding your account.
We apologize for the unpleasant experience you have had with us thus far.
Kindly be advised that your query has been referred to our Collections Department for further assistance. we will revert back with feedback once received.
^TM