1 reviews | Active since May 2016

12 May 2016, 18:57

Shocking coverage - nothing short of false adverising

<p>About 60 days ago I raised a concern around the coverage in my area. I stay in the heart of one of the fastest growing towns in KZN just outside the capital of KZN, Pietermaritzburg. I have extremely poor signal here, the internet is extremely slow (almost non-existent) and I can bareley hold an effective conversation with customer care. This occurs despite the signal showing it is 100% full on my cell phone. I workfor a listed company in a role that requires me to be on call 24 hours a day. I cannot hold a conversation with someone over the phone without having to venture quite a way from the safety of my house even early hours of the morning. I am continuously being told that a technician will attend to the issue and that I must try and go onto Vodacom's network..... Perhaps it would be less hassle just to move completely to another service provider.</p>

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Replies (1)
Cell C
Cell C's reply13 May 2016, 08:01
Official

We apologise for the poor signal you have been experiencing. One of our consultants will liaise with our network team and advise on a way forward. Do expect communication.

Regards

Cell C | PN