Shocking Company Policy

It is with great disappointment that I had to learn that in order to get assisted with making payment arrangements on my Cell C account due to a delayed payment of my salary I should be owing R500 or more (otherwise my line will be suspended). I was told by two call centre agents that I don’t meet the criteria of moving the dates without suspension because the R469 that I’m paying monthly is not high enough, this is really appalling because after being their loyal customer for 8 years without skipping even one repayment or without my account being in arrears they can’t accommodate me for few more days (WOW! I’m stunned). I do not agree with the policy, it is absurd because it’s basically saying to consumers they must over indebt themselves in order to qualify for convenient help. Please can I get someone who will assist me accordingly.