Shocking Client Service from Cell C

We have received the most shocking experience from Cell C since April of this year!!!

My uncle, Mr Johnny Lee, travels to Singapore for work and since April has had intermittent service. I have acted on his behalf here to try and get this rectified. It’s either calls to the call centre which to be honest your staff are *********** and read off a script or actually don’t know what the hell is going on with their own company or their own services. Numerous trips to your Head Office’s walk in centre. I built a relationship with Emmanuel and he has been helpful but of late it’s become radio silent.

The latest saga is there is a problem with Cell C and Samsung. Seriously?! A big handset that I am sure a number of your subscribers use and you are not working around the clock to solve?! Last week it was a problem with the iPhone. Does your technical team even know what they are doing?!

It has been over a week now and 3 trips last week to your Head Office to try and sort out the issue so that Johnny can receive calls in Singapore and still there is no solution or explanation as to what is going on or what the problem is, just plenty of we are escalating the problem and working with the IT department. How would you feel being in a foreign country with no way of communicating with your family? There is an elderly father based here in South Africa. Johnny needs to be reachable he is the only surviving family member.

You hold your CEO and all senior level staff members in some Ivory Tower surrounded by bodyguards with no way for customers to even reach them. There are no email addresses or contact details for complaints to be sent to, instead we have to keep dealing with the same low level staff members and explaining over and over again the problem!! Why are your senior staff members not reaching out to Johnny? This would not be happening at Vodacom! Trust me I would know.

I expect to hear from a Senior level staff member today before close of business on a solution for Johnny and will only deal with them until this problem is solved. We are very close to actually going to the media now. Cell C’s service has been shocking and appalling.

I can be reached on my cell *** and Johnny’s cell is ***