shocking cellc service and downgrade of a contract without not notifying the client

I have 2 contracts with Cell C on their upfront Pinnacle 10GB contract. a month ago they decided to randomly downgrade my lines to a pay as you go SIM.

i have since been trying to get cell to fix the issue and put my lines back onto the contracts which i app**** for. i have tried to have this resolved over 10 times with the call centre and via mail and they simply dont care. it seems they dont want customers.

the one agent still told me that its not only me that they have done this to all the subscribers on that package.

I find it shocking that they cannot assist nor even get back to me on the matter. now i understand why Cell c is in the position they are in now cause they dont care about the customer or retaining income.