Shocking Cell C Service & Attitude

So I want to vent, and I'd like to invite anybody who has had a similar shocking experience with Cell C to comment here, so it can be sent to Cell C Marketing, as they don't seem to give a damn about loyal customers. Here is my rant: my iPhone was ****** a few weeks ago. The only way I could keep my number & get a new phone without paying cash, was to terminate the existing contract & take out a new one (with lower permiums than my existing one). I was informed by their Hout Bay Franchisee that my credit rating was pre-approved & if I paid a R5,068.00 early termination fee, the new contract could be done the following day. So after losing a phone, I had the added expense of paying off the contract. Only to be told the following day I wasn't pre-approved, & supposedly owed money to Telkom & Woolworths. I checked with both companies, & both admitted to clerical errors that had been on their systems for years, & they would be cleared within 72 hours. I went back to Cell C confident the contract could be progressed. But oh no! Their credit systems are only updated once a month, so I would have to wait until January AND it would seem I am in arrears by 8 months on the old contract. Really????!!! Since when? The contract is paid monthly on debit order. And when is a phone kept on when the customer is over R10k indebted? I kept asking, please show me proof of the debt; to which I kept getting vague answers like 'We're working on trying to find out where this info came from.' After more frustrating days, including phoning head office to be told everyone had gone home at 2pm, they finally admitted the 8 months arrears info was incorrect: but no apology, no written evidence from them that it has gone away. So here I sit - ****** phone, +R5k poorer, no apology, & no contract. I tried calling their business call centre & their legal department - but they all knock off at 16h00 - this for a company whose customers use their services 24/7. And don't ever ask for an actual person's cell number - like a marketing director - heavens no! You get given head office's number & get the receptionist - who doesn't have a clue who to escalate your complaint to. I have been a high value contract customer with Cell C since they opened their doors in the 90s. To be treated like this, with no apology, no make-good, no access to somebody who can actually sort out the problem, no crediting of my R5k back to me - is just downright apalling. I shall be ending my daughter's contract with them, & I will NEVER do business with them again. Please post your Cell C nightmare stories here. Let's start a movement for disgruntled customers & let's ensure THE POWER REALLY IS IN OUR HANDS - because right now, it's not. ⌗CellCSucks