Shocking Cell C service

I have experienced shocking service from Cell C!I lost my phone,so went in to buy a new one.I requested an uncomplicated,cheap model,basically to use WhatsApp,Facebook,email and internet.snd a couple apps.I was very clear I did not use most apps.I was offered the Vivo Y35 and was told that because I had lost my previous phone ,they said I HAD to take out 2 contracts as they said I had to pay off 8more months of my lost phone.I was very adamant I did not want 2 Sims..they said I HAD to have 2!!!The 2nd sim has been inconsistently unreliable...does not always make calls,cuts out before a call is made etc.Being untechnological, I asked if that's the best option for ME ...for my needs and mentioned I am a pensioner.Not being any the wiser I believe I was conned into signing 2 contracts reluctantly for 24 months(I ALREADY had the one).Back home I could NOT and can still NOT make or receive calls .I went back to the Cell C shop in Greenstone where it was purchased on the 1st October 2023.They "reset"the signal..Back home..I could not make or receive calls...I called in a well qualified IT guy..he checked everything..he said the cell c signal was the problem.I went back to cell c..they said it can't be a bad signal..and left it at that.I called in the IT guy again..he installed a new router..and still said there was a cell c signal problem. I went directly to Vivo in Woodmead..they checked the phone..it was fine.Thereafter the manager of the technicians of Vivo came to my home..he checked the cell c signal .he said it was basically nonexistent!! I went with a friend to Cell C in Woodmead .I went twice..only then did the agent make me fill out a complaints form...first time we heard of it!!!!My friend went 7times to Woodmead offices because there was no sales service by phone...they either didn't answer or made promises the case was being escalated..this was at least 3times..he wanted to keep an update on their promises of sending out a technician to check signal...I sat at home 3 times waiting..not once did any technician come out..or let me know..their excuses..traffic,family crisis,they didn't have my ID!!!!Tiamo served us every visit ensuring if they can't sort out the cell c signal I would be allowed to cancel my contract.Suddenly,on Friday13th cell c sent out an "engineer""from Vodacom to check the signal...he told me he is not an engineer but is a field technician.He said there was no signal..it was shocking(several residents in my complex commented similarly.) I asked him when he was giving cell c the report of his findings..he knew nothing about that!!I tried to call Tiamo to get the report..she did not take the calls.He said it was ***** that cell c made me take out 2 contracts!!The insurance Dept lady(I forget her name ,said it was *****....I called the field technician a few times..he was going to submit his findings to Vodacom ....Dumelo from cell c escalations back office called me and said I was put onto THE WRONG NETWORK and I must port my number over to Vodacom. I refuse to do that..I signed up in good faith with cell c that I would have a working phone....Nothing Has been resolved up to today.. Wednesday 18th OCTOBER!!!!