DA
Duncan A

1 reviews | Active since May 2013

29 Nov 2016, 17:31

Shocking Call Centre Agent

<p>I've just received a cold call from a CellC call centre, telling me that I'm pre-qualified for some or other amazing CellC deal.</p> <p> </p> <p>This is strange enough as I haven't had a cellc product in over 10 years, and none of my details are the same now as they were then barring my name & surname.</p> <p> </p> <p>However, we all get cold-calls from time to time, so this isn't too much of a problem for me.</p> <p> </p> <p>Here is the problem - I asked the agent to never call again & to take me off the call list. He then responded by telling me to rather never answer my phone again & hanging up in my ear.</p> <p> </p> <p>All the more reason to never subscribe to a CellC product.</p>

0
Replies (2)
Cell C
Cell C's reply30 Nov 2016, 07:19
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct himself in a professional manner and did not offer the service as expected.

This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply01 Dec 2016, 07:58
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,