KR
Kim R
1 reviews | Active since May 2022
25 May 2022, 23:07
Shocking blacklisting service in super stressful time
Shocking service during super stressful time. My son was ****** on Saturday night and phone was ******. Call was made the same night to blacklist the device for security, as well as to report to the police and claim from insurance. 5 days later, multiple follow ups and escalations and no blacklist confirmation number. Without this, we can not make a case or claim insurance and are in breach of insurance companies terms. There is no resolution other than “system problem” this is simply not good enough.
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Kim R's updateReviewer Update
26 May 2022, 17:20Your response is not acceptable. You want me to complete a blacklist form when this has already been done and escalated to your executives. The only person who has any customer service credentials left at Cell C is Theo Frantz from WC. He is the ONLY reason I am still a customer. Simply appalling service from centralized departments.
KR
Kim R's update26 May 2022, 17:20
Reviewer Update
Your response is not acceptable. You want me to complete a blacklist form when this has already been done and escalated to your executives. The only person who has any customer service credentials left at Cell C is Theo Frantz from WC. He is the ONLY reason I am still a customer. Simply appalling service from centralized departments.