SS
Steven S
1 reviews | Active since Nov 2016
21 Sept 2018, 14:57
Shocking and poor service!
I received the below sms last week Friday the 14 September: "Good Day, Your C-Fibre query has been escalated and your reference number is -CF008489. Kind Regards Cell C" This issue is still not resolved. Actually this morning I was told it would be resolved by midday today, and I would receive email communication stating that the issue is resolved. I am yet to receive any email communication, nor any further phone call to discuss this matter. This is completely unacceptable and unprofessional too.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
21 Sept 2018, 15:36Good afternoon Steven
We will ensure that this matter is sorted.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Sept 2018, 15:36
Official
Good afternoon Steven
We will ensure that this matter is sorted.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
21 Sept 2018, 15:37Good afternoon Steven
We will ensure that this matter is sorted.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Sept 2018, 15:37
Official
Good afternoon Steven
We will ensure that this matter is sorted.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
SS
Steven S's updateReviewer Update
21 Sept 2018, 15:43Thanks. When will they contact me to assist as I just received this disturbing sms now!
" Please note that your C-Fibre service has been suspended due to non-payment. Please settle your outstanding balance and email proof of payment to ********** failing which, your C-Fibre service will unfortunately be terminated. C-Fibre."
SS
Steven S's update21 Sept 2018, 15:43
Reviewer Update
Thanks. When will they contact me to assist as I just received this disturbing sms now!
" Please note that your C-Fibre service has been suspended due to non-payment. Please settle your outstanding balance and email proof of payment to ********** failing which, your C-Fibre service will unfortunately be terminated. C-Fibre."
Cell C's replyOfficial
25 Sept 2018, 10:21They will contact you.
Regards
Cell C | PN
Best regards,
Cell C's reply25 Sept 2018, 10:21
Official
They will contact you.
Regards
Cell C | PN
Best regards,