CD
Christine D

1 reviews | Active since Nov 2022

15 Mar 2023, 15:03

Shocking and despicable Cellc

<div>I am very shocked at this horrible experience by Cellc. My contract ended 14Feb, I called them to find out how much owing them and was told my account had a credit but I should contact them end of March 2023 and if any balance they will inform me and port my contract to prepaid. Was very shocked today when I received a call from their lawyers that my account was handed over to them to collect just over R700. My God I cannot believe this company???? Just wonder if this is how Cellc treat people. Good people out there pls be warned of this company before taking a contract with them before they spoil your name. Am very shocked and sooo disgusted by this un professional and stupid company. Am so flippen upset because I am waiting for end March and am already handed over, over a mere R700. I will never ever be tempted to go to cellc even if I could be given a free contract. Their way of dealing with people is so despicable. Shocking!!!!!!</div>

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Replies (10)
Cell C
Cell C's reply15 Mar 2023, 15:20
Official
Good day Christine

Thank you for contacting us. 

We sincerely apologies for the unpleasant experience.  Asper our system. The contract has been cancelled, however the account is not paid up. The outstanding balance is R639.71. 

^NT

Best regards,

CD
Christine D's update15 Mar 2023, 15:30
Reviewer Update
I called to check on my balance and was told by your *********** member of your staff there was nothing outstanding I should call end March to get my balance. Pull-out your Flippin recordings to check what am saying and get back to me with an answer that makes sense. Why was I not called before am handed over to the lawyers......idiots??????
Please get your MD to call me.
Am not happy with this nonsensical response.
Cell C
Cell C's reply15 Mar 2023, 15:39
Official
Our bill cycle is from the 1st-7th. When did you call? 

^NT

Best regards,

CD
Christine D's update15 Mar 2023, 15:45
Reviewer Update
I called on 14;feb check your recording and stop irritating me further. Is it my problem that awesome ****en ***********?
CD
Christine D's update15 Mar 2023, 15:46
Reviewer Update
Your service is shocking.
Cell C
Cell C's reply15 Mar 2023, 15:53
Official
The contract was migrated to Prepaid on the 04/03/2023. You are liable for February and March bill. 

^NT

Best regards,

CD
Christine D's update15 Mar 2023, 16:06
Reviewer Update
Useless company right here.
Who says am disputing that amount?
U all don't know what u doing there.
Is it my fault that I did not pay you or your business. And I called again beginning March again to try establish what I needed to pay.
And when I was told to call end March, Is this end of March?
U good at spoiling people's name.....nonsense.
Am going to rock into ur offices and demand to see ur CEO, *******!
Cell C
Cell C's reply15 Mar 2023, 17:03
Official
We'll escalate this matter, our support team will contact you and provide clarity.

^PN

Best regards,

CD
Christine D's update15 Mar 2023, 17:07
Reviewer Update
I want answer's and awaiting ur CEO or MD to call me. Not incompeten ******'s that dont know what they doing there.
Am waiting!
Cell C
Cell C's reply15 Mar 2023, 17:33
Official
You will be provided with answers when our support team calls.

^PN

Best regards,