Shocking aftersales service. Poor network!!

I have 3 contracts with Cell c, the latest one was procured late last year and since November i have requested that I receive 3 separate statements, i was given a reference number *** to date this has not been resolved. I have also on numerous occasions requested that my title, surname and address to be updated and it has still not been done, instead my title shows as "Dr". i sent an email on the 8th of February and this still has not been resolved. I called the call centre again and i was told i have to go to a cell c branch to update my personal details, something that all previous consultants have failed to advise on during the many previous calls. The matter for a separate statement was escalated and i received a call and was advised that i need to send my ID, Banking details and proof of address to request a split bill, i was made out as if i require something special or out of the ordinary. 3 contracts equates to 3 statements and i don't get why i should jump through hoops to get this. Cell C has pathetic aftersales service. the network is also absolutely horrible, i have escalated so many calls,emails and tweets on this matter, even when roaming i get so many missed calls and dropped calls. Clean up your house guys this is totally unacceptable