Shocked Beyond Belief

I called C-Surance to follow up on the debit order that has been going off my account for the past +- 6 months. I was told it was for a Sony Experia, I had this phone from 2014/16 I did not insure it. I'm currently using a Huawei P9 lite since November 2016 and it's also not insured, so why would I insure an older phone when I have a newer one? I spoke to a completely rude and unbelievably obnoxious consultant a Mutshutshu Raphasha, who said I must report the matter and I MAYBE refunded. He didn't say or advise where i should report. When I asked him to spell his name for me, all hell broke loose., he said: I don't like it when people say my name incorrectly I hate it when i have to repeat my name. Was this call about my name or what? I don't care whether you report me or not. Do you want me to help you or not? While in the midst of disbelief and shock, he put the phone down on my ear. I tried to call back and after a very long battle to get through, i was told the Supervisor is in a meeting and they had no idea when she will be back.

All i need is to get a refund for the money that has been deducted **********ly from my account. I sense it's going to be a very long battle but i hope not.

Please Help!