IF
Ian F

1 reviews | Active since Feb 2015

03 Feb 2015, 20:00

Shock payment on last month 2 year data contract.

Took out a 2 Gb data contract 2 years ago for an amount of R 99 per month. After informing Cell C that I would be terminating the contract at the end of the 2 year period, I received the last month statement stating that I must pay R 279 for the last month. I phoned them and was told that the contract was a special and that the last month was not included and I had to pay the full amount of R279. I requested them to investigate and come back to me, which never ever happened. I was never informed that this would be the case when I took out the contract and feel that this is an unfair practice. Please warn all people to be careful of this unfair practice and actually avoid Cell C. Cell C should refund me the amount. Thank you for the support.

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Replies (1)
Cell C
Cell C's reply04 Feb 2015, 08:02
Official
Hello IanF123,

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN