****ty service

I am having the worst experience with cellc..i baught a new device on contract and tbe device is faulty..the second day afyer recieving the phone i have been trying to contact them via 084145 i have been transfer 9 times for exactly 20 mins each time until i hung up..only later on they said that they are on strike and i must take the phone to a cellc branch only to be told that cellc online is trying to waste my 7 days soo they dont have to follow the 7 day return policy...my 7 days are almost over and till nw there is no help...pathetic service provider that can only take money and not assist with client problems.