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SN
Sello N

1 reviews | Active since Aug 2015

24 Jun 2025, 19:16

Shameful Cell C

Shameful Cell C, how on earth do you urge your clients to reset their password when attempting to sign into the web, send the OTP and thereafter ask existing client who has been using your website and app to create/register the account?

Worse of all, even when attempting to register the process FAILS?? Like really??? Wow... Can someone please fix this mess.

0
Replies (13)
Cell C
Cell C's reply24 Jun 2025, 20:02
Official
Hi Sello Ngakane

Thank you for contacting Cell C. 

We apologize for any inconvenience this may have caused, this was certainly not our intention.
Following our latest update, customers are prompted to sign in and may need to reset their passwords. Did you receive the OTP SMS to complete the password reset and log in to the app/website?
Regards
Cell C | MP 

Best regards,

SN
Sello N's update24 Jun 2025, 20:16
Reviewer Update
Good evening, 

YES I do get OTPs and thereafter your system asks me to create app profile. I go through the process and your system tells me my response is null.
Cell C
Cell C's reply24 Jun 2025, 20:46
Official
May we have the number you're registering with on the app?

Cell C | MP 

Best regards,

SN
Sello N's update24 Jun 2025, 20:49
Reviewer Update
I have two numbers, please see below

*** and 
***
Cell C
Cell C's reply24 Jun 2025, 21:26
Official
The matter has been raised, and our team will be in touch to assist regarding the app. 

Cell C | MP 

Best regards,

SN
Sello N's update25 Jun 2025, 09:47
Reviewer Update
Good Morning

Thank you for the assistance.

I can now sign in.

Regards

Sello Ngakane
Cell C
Cell C's reply25 Jun 2025, 09:57
Official
Dear Sello Ngakane,

You're very welcome.

We're glad to hear you're able to sign in successfully. If you need any further assistance, feel free to reach out—we're happy to help.

Have a great day ahead!

Regrads,
Cell C | PN

Best regards,

SN
Sello N's update25 Jun 2025, 09:59
Reviewer Update
No worries, you can close the cases now.

Thank you for the help. 

PS: I am however unable to make payment through Capitec payfast, is there a problem?
Cell C
Cell C's reply25 Jun 2025, 10:28
Official
You're most welcome—and thank you for the update!We’ll go ahead and close the cases as requested.

Regarding the Capitec PayFast issue, we didn't receive any report and we're sorry to hear you're experiencing trouble with the payment. There might be a temporary disruption with the payment gateway or a compatibility issue between Capitec and PayFast. Please try the following:

- Ensure your internet connection is stable
- Try using a different browser or device
- Check if your Capitec app or online banking is fully up to date
- Wait a few minutes and try again, in case it's a temporary delay

If the issue persists, please share any error messages you’re receiving, and we’ll gladly look into it further for you.

Regards,
Cell C | PN

Best regards,

Cell C
Cell C's reply26 Jun 2025, 13:33
Official
Dear Sello Ngakane,

Our team has attempted to contact you but was unsuccessful. Please provide us with an alternative phone number or let us know a suitable time to reach you. Regards,
Cell C | CW

Best regards,

Cell C
Cell C's reply27 Jun 2025, 08:07
Official
Dear Sello Ngakane,

Kindly note that our team tried reaching you on *** with no success, please provide an alternative contact and convenient time to contact you on  via private reply. 

Regards,
Cell C | PN

Best regards,

SN
Sello N's update27 Jun 2025, 08:21
Reviewer Update
Morning

I am available on both numbers provided above. 

Regards

Sello Ngakane 
Cell C
Cell C's reply27 Jun 2025, 08:30
Official
Thank you for the feedback, could you please advise, if you're still experiencing the Capitec PayFast issue?

Regards,
Cell C | PN

Best regards,