CT
Caryl T

1 reviews | Active since May 2019

31 May 2019, 09:43

SHAME on you CellC

Following my review of "no real technician: at the end of the CellC Fibre support line. I have to validate my review. I have been without Fibre since the 15th May. daily call to CellC fibre support and absolute no luck. A VOX technician came out last and sorted out the problem in 30 minutes. Shame on you CellC all that needed to be done was a password reset You lost a Client because you chose not to invest in REAL technician and send one out when a Customer has a problem like I had. You should have sent a technician and you would have saved a Client !!!

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Replies (1)
Cell C
Cell C's reply31 May 2019, 10:39
Official
Good morning Caryl

Thank you for your feedback.

We apologize for the manner in which your query was dealt with initially. 

Regards
DA