Shame on you Cell C

<p>My friend got a new cell c contract two weeks ago. She received a call a day or two after taking out the contract to ask if she wants insurance at c-surance and she said yes. Last week her cellphone got ****** and after going to cell c she heard she has no insurance. After calling the insurance as to find out what is going on, the phone recordings was requested as proof that she said it. They said it will take 7 days. When she followed up monday after waiting ages on the line the lady she spoke to dropped her call. This is pathetic service and this is not on. Shame on you cell c. I blame you for getting such a bad insurance. They don't care and now i don't know if they will even do trouble to get that recording for my friend. Is this how you do business?? I hope you can resolve this! Customer service is something you must strive for and you will loose many clients due to the bad service at the insurance company which you recommend!! I hope that this time there will be a speedy response. I have attached her details. Thank you. </p>