FM
Fazila M
1 reviews | Active since Aug 2020
15 May 2024, 10:57
SHADY CONSULTANTS
Very poor service Be ware of sakes consultants calling you on your upgrade with false contract offers. I was told my oackage will be R99 on smart data. Instead I received an email confirmation of R199. Despite many attempts via email to get this changed. Each time I receive a response of R199. This further to my telephonic conversation with Celc. Have requested cancellation of my contract which expired on 10 May..Awaiting there response..
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
15 May 2024, 11:11Dear Fazila Moola
We truly value your loyalty as a customer, and it's disheartening to hear about your recent experience with our service. We want to express our gratitude for your kind words regarding our consultant's assistance, although we regret that your overall experience fell short of expectations. Please note that we have referred your query to our Team for re-evaluation. Kindly expect communication soon.
Regards
Cell C | NT
We truly value your loyalty as a customer, and it's disheartening to hear about your recent experience with our service. We want to express our gratitude for your kind words regarding our consultant's assistance, although we regret that your overall experience fell short of expectations. Please note that we have referred your query to our Team for re-evaluation. Kindly expect communication soon.
Regards
Cell C | NT
Best regards,
Cell C's reply15 May 2024, 11:11
Official
Dear Fazila Moola
We truly value your loyalty as a customer, and it's disheartening to hear about your recent experience with our service. We want to express our gratitude for your kind words regarding our consultant's assistance, although we regret that your overall experience fell short of expectations. Please note that we have referred your query to our Team for re-evaluation. Kindly expect communication soon.
Regards
Cell C | NT
We truly value your loyalty as a customer, and it's disheartening to hear about your recent experience with our service. We want to express our gratitude for your kind words regarding our consultant's assistance, although we regret that your overall experience fell short of expectations. Please note that we have referred your query to our Team for re-evaluation. Kindly expect communication soon.
Regards
Cell C | NT
Best regards,
FM
Fazila M's updateReviewer Update
18 May 2024, 10:23Received this message which states receive feedback for reference no.***. Yet there i no feedback except the above message. The incompetance of this company is appalling. Have been trynig to resolve this since 10 May. All I want is to port my number to prepaid. Do not want a contract with Celc.. I have exercised my right to a 7 day cooling off period.. And just want a confirmation.
FM
Fazila M's update18 May 2024, 10:23
Reviewer Update
Received this message which states receive feedback for reference no.***. Yet there i no feedback except the above message. The incompetance of this company is appalling. Have been trynig to resolve this since 10 May. All I want is to port my number to prepaid. Do not want a contract with Celc.. I have exercised my right to a 7 day cooling off period.. And just want a confirmation.
Cell C's replyOfficial
18 May 2024, 10:56Dear Fazila Moola
Thank you for reaching out to us.
The provide case number *** has been resolved as the upgrade was reversed. Our support team is yet to contact you to assist with the cancellation request.
Please expect a call as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
The provide case number *** has been resolved as the upgrade was reversed. Our support team is yet to contact you to assist with the cancellation request.
Please expect a call as soon as possible.
Regards,
Cell C | SR
Best regards,
Cell C's reply18 May 2024, 10:56
Official
Dear Fazila Moola
Thank you for reaching out to us.
The provide case number *** has been resolved as the upgrade was reversed. Our support team is yet to contact you to assist with the cancellation request.
Please expect a call as soon as possible.
Regards,
Cell C | SR
Thank you for reaching out to us.
The provide case number *** has been resolved as the upgrade was reversed. Our support team is yet to contact you to assist with the cancellation request.
Please expect a call as soon as possible.
Regards,
Cell C | SR
Best regards,
Cell C's replyOfficial
27 May 2024, 10:19Dear Fazila Moola
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Best regards,
Cell C's reply27 May 2024, 10:19
Official
Dear Fazila Moola
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Our team has been attempting to contact you to no avail, please provide an alternative number and convenient time to contact you.
Regards
Cell C | NH
Best regards,