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BM
Basil M

1 reviews | Active since Jan 2014

17 May 2023, 14:55

Sh@& service

I've had no service the hole day so far, are you going to deduct my subscription or return my use, I've been sitting outside a business for the last 4 hours, I can not enter because I cannot phone in so how am I supposed to use a phone that you cannot use?

0
Replies (14)
Cell C
Cell C's reply17 May 2023, 15:04
Official
Dear Basil Moore
Thank you for contacting Cell C.

Please receive our apologies for the unpleasant experience received thus far,

Kindly provide us with the Cell C number that you are experiencing the issue on.

Please let us know if it performs the same way after restarting your device or when you place the SIM card in a different device.

Regards 
^MN  

Best regards,

BM
Basil M's update17 May 2023, 15:14
Reviewer Update
It was the number on the email, *** and I've got 3 contracts
Cell C
Cell C's reply17 May 2023, 15:36
Official
Thank you, 

We have reset the network settings, please wait 30 minutes before you restart your device.
 
^MN
 
 

Best regards,

Cell C
Cell C's reply17 May 2023, 15:42
Official
We have reset the network settings. Please change the network settings to Vodacom, enable data roaming and restart your device. Let us know if there are any changes. 

^NT

Best regards,

BM
Basil M's update17 May 2023, 16:01
Reviewer Update
Yes there are great changes nothing works hope you enjoy spending my money because I cannot use what I'm paying for.
Cell C
Cell C's reply18 May 2023, 07:01
Official
Good day Basil

We apologies for any inconvenience. How is the network connection this morning? 

^NT

Best regards,

BM
Basil M's update18 May 2023, 08:48
Reviewer Update
Much better but I never receive 'SMS' anymore don't they work anymore or what.
Cell C
Cell C's reply18 May 2023, 09:01
Official
Good day

Please check that your Message Centre number is correct and set on +***.

Please follow the below steps on your device:
First, click on the Messages app.
  1. Next, on the three dots to the top right of your screen and choose Settings.
  2. In Settings, click on Advanced.
  3. Next, click on Message Center.
  4. Now you can set your center number.
  5. Save your changes and exit.

    ^DA

Best regards,

BM
Basil M's update18 May 2023, 09:13
Reviewer Update
Thanks I'll try later
Cell C
Cell C's reply18 May 2023, 09:18
Official
You're welcome.

^DA

Best regards,

BM
Basil M's update19 May 2023, 11:04
Reviewer Update
Still no sms's I'll just have to live with it, Cell C cannot repair problem, must look at contract fees because we don't get the hole service. Or am I wrong!
Cell C
Cell C's reply19 May 2023, 11:08
Official
Good day Basil

Are you able to send  SMSes?

^NT

Best regards,

BM
Basil M's update19 May 2023, 22:09
Reviewer Update
End and be happy, I'll live with it.
Cell C
Cell C's reply21 May 2023, 12:24
Official
Good day Basile

Does the problem still persist? 

^NT

Best regards,