DZ
Derrick Z
1 reviews | Active since Nov 2017
21 Mar 2019, 18:01
***ist call center
[Incident: 190 ********** 61] Three weeks waiting for a reply to my request for a transcript of a telephone conversation with your call center, your staff insulted my gender, huffed and puffed when i requested a manager who refused to aid. "You sound like a girl I'm not going to help you" is an awesome thing to say to a client, instead of simply following your script and asking me the security questions. Then no response for transcripts requests so i can read through them and decide if I want to take legal action against a ***ist call center. Perhaps I should just lay a charge and have the documents requsted by authorities.
Helpful (0)
Replies (1)0
Replies (1)
Cell C's replyOfficial
22 Mar 2019, 09:27Good morning Derrick
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.
This will be addressed with call center management and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.
This will be addressed with call center management and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Cell C's reply22 Mar 2019, 09:27
Official
Good morning Derrick
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.
This will be addressed with call center management and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for notifying us of the above.
We want all our customers to be given proper service and be treated with the respect they deserve. This is not the norm or standard of service we want for our customers.
This will be addressed with call center management and the action to have this kind of behavior rectified will be taken. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN