Settlement of account

I am trying to settle an account listed under my name. I answered security questions including everything except my underpant size. Then given a number for "Legal" because I was handed over. Even though I was never informed about this account, never contacted via phone, sms, email or ***eon, all I want to do is get this paid. Can someone please contact me and let me know how to settle this account. Your legal dept is useless to say the least. Your service was much better and I only stopped the account for financial reasons before I went in arears, or so I hoped. How can I settle this and get is off my name? Please call me?