TM
Thokozile M
1 reviews | Active since May 2018
12 Feb 2021, 12:21
Settlement letters
I am really disappointed with service I received at cell or rather the lack there of it. I have requested settlement letter overs 10 days ago. I have ony received auto responses which promised a turn around time of 24 to 48 hours of which non of them have been honoured
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
12 Feb 2021, 12:38Good day Ms. Mabena
Thank you for contacting Cell C.
we have received your paid-up letter review. Please accept our sincere apology for the delay in resolving your query.
Our team will be in touch to help.
^NZ
Thank you for contacting Cell C.
we have received your paid-up letter review. Please accept our sincere apology for the delay in resolving your query.
Our team will be in touch to help.
^NZ
Cell C's reply12 Feb 2021, 12:38
Official
Good day Ms. Mabena
Thank you for contacting Cell C.
we have received your paid-up letter review. Please accept our sincere apology for the delay in resolving your query.
Our team will be in touch to help.
^NZ
Thank you for contacting Cell C.
we have received your paid-up letter review. Please accept our sincere apology for the delay in resolving your query.
Our team will be in touch to help.
^NZ
TM
Thokozile M's updateReviewer Update
12 Feb 2021, 12:45The auto response is even wrong. It's not even addressing the problem
TM
Thokozile M's update12 Feb 2021, 12:45
Reviewer Update
The auto response is even wrong. It's not even addressing the problem
Cell C's replyOfficial
12 Feb 2021, 14:03Hi Thokozile.
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
Cell C's reply12 Feb 2021, 14:03
Official
Hi Thokozile.
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
One of our Social Media consultants will be in touch to help resolve your query.
^NZ
Cell C's replyOfficial
15 Feb 2021, 13:16 Good day Ms. Mabena
We have been trying to reach you on the contact number you have provided, however all attempts were unsuccessfull.
Please reply to our email with your alternative contact number.
^MM
We have been trying to reach you on the contact number you have provided, however all attempts were unsuccessfull.
Please reply to our email with your alternative contact number.
^MM
Cell C's reply15 Feb 2021, 13:16
Official
Good day Ms. Mabena
We have been trying to reach you on the contact number you have provided, however all attempts were unsuccessfull.
Please reply to our email with your alternative contact number.
^MM
We have been trying to reach you on the contact number you have provided, however all attempts were unsuccessfull.
Please reply to our email with your alternative contact number.
^MM