Settlement letter not received

Item: Cell C
Rating: 1
Author: Khanyisile N

I’ve been trying to get my settlement letter for two weeks now after payment and confirmation from them that they have received the payment. This is becoming frustrating as I’m being sent pillar to post.

Please do better

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Replies (1)

Cell C's replyOfficial

07 May 2025, 09:23

Dear Khanyisile Ntshangase,

Thank you for contacting Cell C.

We sincerely apologize for the inconvenience and delay you’ve experienced.

We’ve escalated your settlement letter request for the settlement letter to our team, and someone will be in touch shortly to assist you further. We understand how important this is and are committed to resolving it as quickly as possible.

Thank you for your patience.

Kind regards, Cell C | TM

Cell C's reply07 May 2025, 09:23

Official