Settlement Amount Horror

<p>Dear Cell C</p> <p> </p> <p>The day you get your customer services in order will be a day too late...</p> <p> </p> <p>I've got an issue with my receiving the correct settlement amount. I have called 143 one hundred times over but no one seems to be able to assist me. Your consultants promise to call by COB to resolve the issue but they NEVER?!</p> <p> </p> <p>Honestly, the back and forth emails regarding the correct settlement amount are, getting to me.</p> <p> </p> <p>Can this issue be ESCALATED to Team Leader/Management or Head Office level if the call centre agents cannot resolve it.</p> <p> </p> <p>This is my second complaint in 6months about the same company.</p> <p> </p> <p>Please get back to me ASAP</p>