TI
Thuso I
1 reviews | Active since May 2017
29 Apr 2021, 06:50
Settled versus debit order
Over the years my wife has been a loyal customer to cell c but now they have told her that they couldn't debit last month because they had a technical issues...really ?that is after we settled one account and they couldn't give us proper settlement on that particular accounts.My wife made amends again to call and they said she overpaid her settlement.Is this some sort of a reap off or the network governing is trying to be financially biasing on its customers?
I have an account with Cell c but they managed to debit my account...what kind of technical issues they had?
This is null and void because the company must understand the customer rights those that they're impeding by such services.
I will kindly await their detailed feedback on this matter...we are both not happy with these succumbing services.There is now one who seems to understand what was the settlement and we are still waiting for settlement letter to date.Now Cell C is telling my wife to call their lawyers for a settlement letter?What level of service is being rendered by Cell C?I am so dissatisfied with the overall handling of this matter.We settled the account by the beginning of March 2021.
I will contest this matter if this is a way of *****ing from loyal customers.
Bad Cell C services
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
29 Apr 2021, 07:41Hi Thuso
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do expect communication.
^PN
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do expect communication.
^PN
Best regards,
Cell C's reply29 Apr 2021, 07:41
Official
Hi Thuso
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do expect communication.
^PN
We apologize for the manner in which this matter was handled and for the inconvenience caused.
Do expect communication.
^PN
Best regards,
TI
Thuso I's updateReviewer Update
29 Apr 2021, 09:10The tactics you are using to get away with customers..in as much as the company is deep in financial troubles does not mean it has to capitalize on their customers.Understanding consumer act I take this matter seriously and it can attest I will take drastic measures...dont recapatilize on us with your new programes.We bought from Cell C not lawyers why will you impose my wife to request a letter from them?Your business performance is not optimal
TI
Thuso I's update29 Apr 2021, 09:10
Reviewer Update
The tactics you are using to get away with customers..in as much as the company is deep in financial troubles does not mean it has to capitalize on their customers.Understanding consumer act I take this matter seriously and it can attest I will take drastic measures...dont recapatilize on us with your new programes.We bought from Cell C not lawyers why will you impose my wife to request a letter from them?Your business performance is not optimal
Cell C's replyOfficial
29 Apr 2021, 10:52Please wait for our call.
^PN
^PN
Best regards,
Cell C's reply29 Apr 2021, 10:52
Official
Please wait for our call.
^PN
^PN
Best regards,
TI
Thuso I's updateReviewer Update
29 Apr 2021, 12:21This is always you phenomenal lies Cell C team
TI
Thuso I's update29 Apr 2021, 12:21
Reviewer Update
This is always you phenomenal lies Cell C team
TI
Thuso I's updateReviewer Update
29 Apr 2021, 12:22This has always been your phenomenal lies Cell C team
TI
Thuso I's update29 Apr 2021, 12:22
Reviewer Update
This has always been your phenomenal lies Cell C team
TI
Thuso I's updateReviewer Update
03 May 2021, 11:12To date I am still waiting for response from Cell C...what a bogus service
TI
Thuso I's update03 May 2021, 11:12
Reviewer Update
To date I am still waiting for response from Cell C...what a bogus service