Settled cell C contract phone but still being collected. Extreme bad service from Cell C

I would definitely advise people not to take Cell C contract phones. Its been hectic. My husband took two contract cellphones from cell C. In 2022 we settled the balance for both phones after enquiring about balance at the store and we were given figures.

In 2023 August problem started when my husband was getting telephone calls about balance on the account, how so?. The agents are very rude and does not want to listen to anyone. It was up and down to stores, calling cell c but no assistance. We then searched cell C head office and discovered a page for Media and wrote the complaint there, that is when a professional person (Ms Ntombela) called my husband and requested proof of payment and everything.

Ms Ntombela really helped and got back to him after investigation and gave him reference number saying the case is closed, investigation was done and we do not owe anything. Both cellphones were already blocked which was frustrating, immediately they were unblocked after the Ms Ntombela's call.

My husband called cell C to request paid up letter quoting the reference number given by Ms Ntombela until today no paid up letter has been issues. Cell C agents are calling everyday and colleting money we do not know where it came from. When my husband explains and give them reference number to read what is written on the notes they say there is nothing they can do about it.

This is irritating, how can such a big company cannot provide good customer service. This was not the first contract phones taken from cell C but definitely the last ones. Now they disconnected one sim card while we fully paid for it.

The disrespect, rudeness, impatient and attitude that collection's agents give is unbearable. No one deserves this kind of service, I am wondering how many clients experience the same ***** who does not have access to complain in this platform.

I trusted Cell C as a big company but now I will definitely advise people never to take contract cellphones at cell c.