SB
Sonja B
1 reviews | Active since Oct 2020
14 Oct 2020, 10:16
Services suspended over R59 short payment
I have a Cellc contract which ends at the end of November 2020 My service was suspended over a mere R59 which I owed after I have been a loyal customer for over two years. I tried to speak to the consultants on duty last night saying that they can carry it over to the end of the month no-one was able to help, after speaking to a supervisor I was told that there is nothing that they can do I must pay the R59 00 before my services will be re-connected. Is this how they treat their loyal customers? Is this the type of service I can expect from them going forward? Poor service and *********** staff.
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Cell C's replyOfficial
14 Oct 2020, 10:29Good day Sonja Bandie
Thank you for contacting Cell C.
We have received your query regarding the re-instating of your line.
Unfortunately, the agents and supervisor were correct in advising that it would not be possible. This would mean that your account is in arrears, and as such, we would not be able to assist in opening your line.
^MP
Thank you for contacting Cell C.
We have received your query regarding the re-instating of your line.
Unfortunately, the agents and supervisor were correct in advising that it would not be possible. This would mean that your account is in arrears, and as such, we would not be able to assist in opening your line.
^MP
Cell C's reply14 Oct 2020, 10:29
Official
Good day Sonja Bandie
Thank you for contacting Cell C.
We have received your query regarding the re-instating of your line.
Unfortunately, the agents and supervisor were correct in advising that it would not be possible. This would mean that your account is in arrears, and as such, we would not be able to assist in opening your line.
^MP
Thank you for contacting Cell C.
We have received your query regarding the re-instating of your line.
Unfortunately, the agents and supervisor were correct in advising that it would not be possible. This would mean that your account is in arrears, and as such, we would not be able to assist in opening your line.
^MP