1 reviews | Active since Sept 2015
Services I cancelled but still being charged for
In December 2014, at the Cell C Blueroute branch, I took an early upgrade for my cell phone, to an LG G3 Beat. In store I asked the consultant to cancel my BIS (because I now no longer had a Blackberry) as well as my itemised billing (it's important to note that I haven't been receiving my itemised billing since I requested to cancel it).<br> <br> Last week, when I went back into store to change ownership of the account from my mother's name to mine, the consultant dealing with me this time brought to my attention that neither had been cancelled. <br> <br> Effectively I've been paying R57 a month (if my calculation is correct) for the past 10 months for two services that I requested to be cancelled and have not been receiving/using. That means that essentially R570 has been '******' from me. <br> <br> I understand that this was a mistake on the part of your consultant, however I do ask and request that Cellc reimburse me for the full amount, ASAP. <br> <br> I look forward to your positive response<br>
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Imagine my surprise this weekend when I went into the CellC store in Blueroute to sort out my upgrade, and found out that CellC is STILL debiting R37 per month from my account for BIS.
As you may note from the review above, this has been since December 2014. In September last year my account was credited with around R460 for the BIS that had been taken off of my account after I had cancelled BIS nearly a year before. Now, 14 months later, I discover you're still taking it off.
This is *******. It's plain and simple. CellC has been *****ing from me. This is not ok. I expect a very quick response to this, and I expect to be reimbursed in full.
Sort your **** out, CellC.
Imagine my surprise this weekend when I went into the CellC store in Blueroute to sort out my upgrade, and found out that CellC is STILL debiting R37 per month from my account for BIS.
As you may note from the review above, this has been since December 2014. In September last year my account was credited with around R460 for the BIS that had been taken off of my account after I had cancelled BIS nearly a year before. Now, 14 months later, I discover you're still taking it off.
This is *******. It's plain and simple. CellC has been *****ing from me. This is not ok. I expect a very quick response to this, and I expect to be reimbursed in full.
Sort your **** out, CellC.