services

I renewed my cellphone contract on 15 November 2015. Four days later I had to return the device due to the fact that it was defective. I was given a loan device while awaiting the repair /return of the faulty device. In the meantime the loan device also started to give problems. When I return to the Cape Gate store to request somebody to attend to the problem, I was confronted by a very hostile and unhelpful consultant, and eventually had to leave the store without the faulty device attended to or replaced. Today is exactly 16 days that I am awaiting the return of my upgraded device while struggling along with a faulty device. My contractual agreement with Cell C is that they will provide me with a S6 Samsung cellphone and the package that goes with it and that I will pay the the agreed monthly subscription fee. For 15 days I did not enjoy the use of the agreed upon S6 cellphone device, but will still be required to pay the same subscription fee. I am of the opinion that the Service Provider did not honour their part of the agreement. <br> <br> Your guidance/assistance will be appreciated. <br> <br> <br> Regards<br> <br> Henry