fF
firmanleclercq F

1 reviews | Active since May 2016

09 May 2016, 18:25

Service worse than government departments

<p>I wanted to make use of the Buy Out Deal, so I got a quote from my previous service provider. &nbsp;I was told to pay it and to come back with all the paperwork, which I did - only to be told to rather phone the call centre. &nbsp;The call centre were not helpful at all so I went back to the shop only to be **** to and told that they had received an email that morning and that the Buy-Out deal was discontinued. &nbsp;A total lie - it has not been discontinued. &nbsp;They just didn't feel like helping me. &nbsp;Cell C is not very helpful. rude, dishonest and misleading. &nbsp;I have paid R3000 to get rid of my old contract and now they are refusing to help me to get a new one.</p>

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Replies (2)
Cell C
Cell C's reply10 May 2016, 05:22
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused. One of our consultants will contact you and ***ist.

Regards

Cell C | PN

fF
firmanleclercq F's update12 May 2016, 19:03
Reviewer Update
That was two days ago - I have not heard from Cell C yet.