RC
Rudi C

1 reviews | Active since Mar 2009

06 Jun 2019, 20:39

Service? What service? Don't expect any whatsoever unless you phone them...

I logged a support ticket for cfibre. If I don't phone to follow up I hear nothing. Emails are ignored and responses from me are ignored. Then when I phone there are instructions they just didn't bother telling me about. I followed up with vumatel on what the issue is and they told me it is not the fibre network but It is my isp. Cellc then tells me vumatel said I have too many devices connected.

This is a smoke and mirrors game of incompetence and not giving a hoot about their customers...

I wonder how many more times I have to phone them to find out what is going on till I give up and just cancel my services with them... I have serious regret in signing up with these clowns...

0
Replies (1)
Cell C
Cell C's reply07 Jun 2019, 08:24
Official
Good morning Rudi

We have checked with the reference number provided and our Fibre team has not closed it. We will follow up with them and provide feedback.

Apologies for the poor service.

Regards
Cell C | PN