Service.... what service????

<p>Hi there, I opened a cell phone contract with Cell C and insured it through their service provider, C Surance. My phone was ****** on the 06.05.2017. I black listed my no. reported it to the police and handed over my paperwork for my claim to the Cell C Westwood branch on Saturday the 13.05.2017. That branch said they could only send through my paperwork for my claim on Monday the 15.05.2017 as C Surance were closed over the weekend, and said they would call me on Monday to let me know how it all went and what the feedback was. I did not get a call from them on Monday, so I called on Tuesday to have the branch tell me they cannot get through to C Surance for any feedback. I am without a phone that works properly (I am borrowing a friends phone in the interim-which switches off and freezes all the time) Please help me sort out my claim and get a new phone that works.</p> <p>Thank you Candace ********** </p>