1 reviews | Active since Jun 2017

03 Jun 2017, 09:54

Service what's that.

<p>I ordered a tablet on line it was delivered without a sim card.2 days later the sim card was delivered. I have tried to Rica the sim card but Cell C have a different number to the one they sent me.When I phone 140 they tell me to purchase a new sim and do a sim swap I am not paying for Cell C disgusting service. Fix your own mistakes don't pass it on to your Customer to fix for you.I asked to speak to a manager held on for 20 minutes and then got cut off.</p>

0
Replies (3)
Cell C
Cell C's reply03 Jun 2017, 09:58
Official

Hi John

We have referred this matter to one of our team members for assistance. Do expect communication and be assured this will be rectified.

Sincere apologies for the poor service.

Regards

Cell C | PN

Cell C
Cell C's reply06 Jun 2017, 08:38
Official

Lungi confirmed that she has contacted you and provided interim feedback.

Regards

Cell C | PN

Cell C
Cell C's reply07 Jun 2017, 10:02
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN