Service that makes you feel worthless

So I would like to update the previous review, I would love to drop the rating to a 0 and tell you that now that i have spent 115 Rand on a SIM swop and waited the required 4 hours, lo and behold the situation is not rectified and the my WiFi is still not working. Being optimistic I yet again called through to your pathetic and useless call center and spoke to another in a long line of your absolutely horribly trained and terribly inconsiderate agents. I don't however blame the agents as the management seems to be worse. Tonight i had the pleasure of speaking to Lindokuhle Zwane and after speaking to me for all of a minute he tells me that no it cannot be the SIM card then it must be my router. Really??? Realising that this gentleman was not really going to pay attention to me and would, like his colleagues before him, say anything to get me to put down the phone i asked to speak to his manager. He said he would try and find him, after 15 minutes of hold (I kid you not) i am told that, NO i cannot speak to the manager, he is on a call and that i would be called back by the manager Donavan Nayager. I refused as i have been told this before and said i would wait. Then Lindokuhle tried to take me through a few steps to trouble shoot, again optimistic i try. At the end he again says its my router and that this is the way it works. They will try and go through numerous issues until the issue is resolved, so i wasted that R 115.00 never mind the money i spent on calls???!. Upon hearing this i again asked to speak to Donavan as after 30 minutes he should be off of his call. I am put on hold again (at least only 10 minutes this time) and Donavan tells poor Lindokuhle he must email him the details as he WILL call me back. So essentially this manager/ supervisor refused to speak to me. When asking when i could expect this call i am told that cannot be confirmed but before 11????? Apparently this team who reports to Gerome Naidoo in KZN do not give 2 hoots about their clients and quite frankly Gerome should hang his head in shame. I was almost in tears with frustration and these people simply do not care.