Service that does not exist!!!

<p>So after 2 calls to the call centre where every call was answered but instead of attending to the customer the agents was rather busy chatting in the back I eventually got through on the 3rd attempt - sad to say the lady answered and asked me how she can assist... After explaining that the promise of refunding a double debit order within 48hours has now almost 120 hours later not been refunded - very frustrated I was asked to please stay on the line, I was then put on hold for 26minutes before she cut the call... THAT IS PATHETIC - YOU ARE QUICK TO CALL A CLIENT FOR ADDITIONAL CONTRACTS ETC BUT YOUR SERVICE IS TO NO STANDARD.</p>