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Xolisile D

1 reviews | Active since Apr 2015

03 May 2024, 09:30

Service Suspended

I am so frustrated, my service was suspended yesterday morning, not sure why cause my payment due date it the 6th of every month.

I have paid though last night and it is still suspended.

I'm unable to even call the customer care line on the 140 number, the voice prompts still tells me that my service is suspended.

I called 135, and luckily it went through and the lady I spoke to couldn't assist me nor she could transfer me to the customer care department, she advised me to call the customer care line, where else I explained to her that I cannot get through, I really don't know what to do now Cell C, this is really bullying.

I do pay on the agreed date which is the 6th and I called you several times and told you I am no longer working hence I pay via EFT and not debit orders, I'm tired now, if it's not this Cell C will look for something else to depress me even more

I really can't wait to finish paying you so I close my account with you

0
Replies (1)
Cell C
Cell C's reply03 May 2024, 10:06
Official
Dear Xolisile Faith Dhlamini,

Thank you for contacting Cell C.

We sincerely apologize for the inconvenience and frustration caused. We can confirm that we have received your payment and it has been allocated to your Cell C account. Please note that we have resumed both of your lines.

Regards,
Cell C | GN