SERVICE SUCKS CELL C

So this is where this matter is standing!!!!! I have been having the same problem from the 29th June 2020 and i am still nowhere!!!!! My phone is not repaired and CellC is giving me the run around!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Sunne MinnieCell C gtSrgJaulygp 2 ffdoatf cg4onsrorr:05e tPiMudf · Dear Sir / Madam, I Hope This Email Finds You Well? I Would Like To Bring The Following To Your Attention. On The 29/06/2020 I Went To Your Bluff Cell C To Hand In My Phone As I Have Cracked The Screen And It Still On Contract And On Insurance. With Us Being In This Very Uncertain Times (Covid) I Do Expect The Hygiene To Be Extremely Important In All Your Stores. When I Walked In There Was Only One Consultant On The Floor Busy Helping A Customer. After What Seemed Like 10 Minutes Of Waiting He Stood Up (Leaving The Customer) And Had To Go Call Another Employee (Thanks To Him) The Employee Came From The Back Room Towards Me. He Didn’t Greet He Just Told Me To Write My Name And Number Down And Sign, He Took My Temperature And Told Me To Have A Seat In Store (Not Sanatising Once) I Then Asked Him For Sanitizer As The Notice Asks You To Sanitise Before You Enter, But There Is No Sanitiser Provided. After Waiting For Assistance (The One Male Consultant Is Still Busy With His Customer, The Second Consultant That Took My Temperature Was Still Just Sitting On The Chair By The Door Looking At Everyone In The Mall Walking Past Not Interested In Helping Me) Selisha Walked In From Getting Lunch At Wimpy, She Then Put Her Food On The Counter And Continued Trying To Assist Me (Please Note She Did Not Sanitise Her Hands Upon Entering The Store Or Before Helping Me) I Explained That My Phone Is On Contract And That I Have Insurance On The Phone. She Asked Me To Hand My Phone To Her, Then She Handed It Back And Told Me She Needs To See If They Have Bags As They Are Not Allowed To Take The Phone Without Bags (At This Point I Am Starting To Get Irritated As I Have Wasted At Least Min In This Store Already) She Came Back From The Back Room And Told Me They Don’t Have Bags But She Will Take My Phone Anyway. She Proceeded To Take My Simcard Out And Handed It To Me, She Then Told Me That The Bags Arrive Daily At The Store And She Will Contact Me (She Took My Whatsapp Number) When She Has Sent The Phone Away I Did Not Sign Anything Or Receveid Any Proof That She Has Taken My Phone. I Didn’t Hear From Her For A Couple Of Days. Then This Morning At 02/07/2020 She Sent A Message : “Ticket Id 557896 You Can Call Insurance On ***” After I Called The Insurance They Told Me They Loaded My Claim And They Are Now Waiting For A Quote. I Didn’t Know Who Will Be Sending The Quote So Again I Messaged Selisha And I Got A Response “You Only Deal With Insurance My Art Is Done” I Was Taken Aback By This Message As I Thought This Was Very Rude And Unprofessional I Proceeded To Send Her A Voice Note Saying “Thank You But This Still Does Not Tell Me What To Do Next Or Who Will Be Sending The Quote Or Even Where My Phone Is” Her Response To Me “You Only Contact Them” Now See Here Is My Problem. I Am A Paying Customer ! You Are Quick To Debit My Money Out Of My Account Every Month But When It Comes To Customer Service There Is Nothing!!!!! When I Phoned The Store On *** I Was Told Selisha Is The Manager………. I Mean Wow Your Manager???? I Then Told Her That I Didn’t Want To Speak To Her About The Issue (Her Obviously Knowing What I Want To Complain About) She Told Me Her Manager Will Call Me Back Tomorrow????? I Told Her I Will Contact The Head Office With My Complaint And I Cut The Call…. She Tried 5 X To Call Me Back From The Store Number And Then Proceeded To Send Me A Couple Of Messages On Whatsapp…. My Question To You Is: Why Do We Pay So Much Money For Our Contracts But Yet Have To Deal With Staff That Treat Us Like ****???????? I Hope That The Proper Measures Will Be Taken Against The Bluff Store And That This Gets Sorted Out. Your Soonest Reply Will Be Greatly Appreciated.

Comments Cell C Hi Sunne Thank you for bringing this matter to our attention. Kindly inbox us your ID number and contact, we'll follow up on this matter. We apologize for the service you have experienced. ^PN · Reply · 3w Sunne Minnie I have not receive feedback on this matter all i am hearing from you is someone will be in contact!!!! is this the service you provide to your customers???? When i ask to speak to someone in charge you tell me that it has been escalated to your call center???????????????????????