Service sucks!!!

Cell C is trash! i was on hold for over 30mins trying to speak to someone.

The real issue is I went online(cellc.co.za) logged on to pay my arrears on the 17/12/24 at 15:24 so my account can be reinstated paid with my cheque card. the amount i paid is still uncleared(Cell C side) i called customer care and sent all the proof of payment i can give coz it is uncleared, i sent a screenshot of the payment reflecting on my online banking also sent the SMS showing the payment and sent that to a customer service consultant, i received no feedback. Called again on the 18th explained what kind if proof of payment i have and the consultant said she would send me her email address via SMS so i can send what i have but she didn't send me her email address. i call today and I'm holding to speak to someone for over 30min twice. so I'm not happy at all