Service so TERRIBLE I had to review them the second time

It is exhausting. My first case with them was never sorted out by the way :D even after I posted it on this platform. I was told to send through my proof of payment for the amount they 'stole' from me to get a refund, I quickly sent proof of payment. That was the last I heard from them. I cannot believe such a large institution do not train their customer care agents properly. I signed up for the UPFRONT SIM ONLY Smart data package at R369. Upfront you pay before the service is rendered. I sent notice of cancellation way in advance and was still debited for the following month. I made more than 18 calls to Cell C with No assistance with every agent telling me that I was correctly charged because I was billed for the current month. I explained that I have always paid upfront not in arrears because it is an UPFRONT package, they all argued with me, including a team leader that was called ot the phone and was adamant that even though it's called upfront you pay in arrears, at the end of the month. Only one sensible person eventually reached out to me (well after I had complained on Hellopeter) and apologised and asked me to email proof of payment for refund. Guess what, refund never came they completely ignored me and all the emails I sent following that. NB Do not bother emailing that Customer Care email address, no one responds to you ever. The call centre isn't any better but well you get to speak to someone. I got exhausted and I wrote off R369 because it is a waste of time trying to deal with them.

when I first ordered this upfront sim, they delivered 4 simcards, even though I only ordered one. Courier company forced me to take them all because he wasn't allowed not to. During activation I told the consultant that I have received four sim cards, she said it doesn't matter, we will only activate one sim card. Just pick any and tell me the barcode number. So it was activated, then suddenly I got charged a very high amount, I queried it, only to find out I was being billed for all 4 sim cards. according to them this issue was fixed, the 3 simcards were cancelled my account was sorted and life went on. Fast forward almost a year later, I am being harassed by Debt collectors, getting bombarded with smses that I owe Cell C. Now explain how can someone owe on an Upfront service. The concept of upfront service is, no payment no service. I am failing to understand why all this Nonsense is continuing. I am honestly tired of Cell C. I tell everyone I meet to stay away from them it's a disaster. It's draining. I have never experienced such horrible service from any entity not even a gvt department is this *****.