*********** service received from every agent i have spoken to since april and still no help

Cell C does not come back to you when its time for a complaint resolution. My debit order was skipped in April 2023 and a cash payment was made into their account a few days later. I sent proof of payment to them but they continued to debit my account approximately 3 times in order to recieve the money which had alread been paid. Each debit order where they tried to take money was returned as it had already been paid. These debit orders cost me R105 each time it gets returned. I have been trying to sort this out now since april and yet Cell C still keeps trying to debit for their "LOST" payment. Then when it was time for my cell phone upgrade i was denied because my record does not look good. My record doesnt look good because of Cell C that has not done their work. I have sent proof of payment through so many times and yet they still keep trying to debit for that one debit order which means my credit record looks worse and worse everytime. I spoke to Mpho last week and a few people in between but no one is helping. I have requested to speak to managers and yet no manager phones you back. I have been with Cell C for YEARS and this is the kind of service they give you. I think its time to move over to a new service provider because clearly Cell C has too many clients that they feel that they dont have to look after the ones that they have. For how long do i have to wait before a manager phones me back. every single agent i speak to is not able to understand basic english. its soooo annoying. how can you employ people that cannot do even the basics of jobs. This is disgusting that i now have to resort to leaving a complaint on a social media platform for the whole world to see. Your agents are all *********** as i have not been able to speak to one agent since April that has been able to assist. How many times do i have to send through proof of payment. for how long is cell c going to keep debiting me for the same payment. and after they have cost me hundreds of rands in returned debit orders and have made me loose out on my upgrade, all they can say is. "i understand you fustration and i apologize for that " how dumb !!!!!! are all your agents sitting with the same script infront of them. If you want to run a company such as this then surely you should employ staff that are actually capable of helping a person