*** service REALLY!!!!!

I am really really disappointed I made a payment in Desember on the 25th in the app of cellc on the 26th they also made a payment on the 27th I disputed that debit order because I already made one spoke to a couple of people before I did that regarding this issue now today is the 31th of January still this problem hasn't been resolved and today they want to debit 2 payments ?????????? Who the hell must a person speak to then your system is so slow it still tells me I can upgrade the number but I also did in Desember my credit score already went down with 9 point because of your negligence I've provided al the proof that I made I payment on the app no one has phoned me regarding this problem and today you want to take again 2 payments and If I dispute it again my credit score goes down again 9 point you guys are really a circus and a joke that side and I've been a loyal customer for many years now phone me back on *** because you won't take a double payment today again because if I let it slide now it will be like in December I would have sit without that money a whole month and still you guys wouldn't have fixed the problem money don't grow on trees it's out of my bank payd through your app!!!! Find it